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PREVIOUS CLIENT UPDATES
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Installation problems.
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If
you are having problems with software installation try These
solutions |
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Reports not
displaying |
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When you have downloaded the crystal
report viewer and try to view reports you may find that driver and
vehicle reports are not displayed – a blank white page appears.
Try the fix outlined in the following PDF file. |
01/05/09
Processed digital data.
You can delete the Processed files. They
will only be deleted from the Import Wizard and not off
the account.
04/03/09
Inconsistencies with reports
If you compare a Driver Activity Summary and a Driver Activity
Protocol the total shift time and D+W+A seem to add Monday's times
in twice on the Summary report. Continental are aware of this
error which will be corrected in the next release of the program
over the next 1 to 2 months.
27/02/09
Internet Explorer 8
The software will not work with
Internet Explorer 8 at the moment and when downloading driver
cards you may see the following error message.
Driver car error
(-14) occurred in file transfer.
30/01/2009
Viewing the speed of a
digital vehicle on a particular date
If you wish to see the speed
of a digital vehicle on a
particular date follow the
steps outlined
here.
Change of Invoicing
Until recently we have shown running
totals of the analysis of charts and digital data.
This has involved the taking of end
of month totals for all of our accounts.
Continental now provide us with a
chart and archive breakdown for all accounts each month and we
shall simply use these totals for invoicing which will save us a
great deal of time having to check each account every month.
It will mean, however that there
will be no running total, simply the number of analogue charts,
digital charts and archives added, as provide by Continental.
Centrefield offences
Drivers must enter their full
Christian name and locations, not not abbreviations.
If we indicate centrefield offences
they can be corrected by altering the entry on the charts.
E 04 Driving without an
appropriate card.
If you see this fault on the driver
letter, it is usually due to the driver card being faulty.
06/11 Price increases
Due to
increased costs to ourselves there will be a price increase of 2p per
chart for all analysis from 01/12/08(Suspended for the moment)
Times not showing up in RTD reports
A driver has working days for 02 -
05/06/2008 which do not show up when running an RTD report.
This person is a driver who worked in the warehouse for this
particular week. His working times were entered in the Driver
Planner and they show as working days in the summary and in the
events, but not in RTD reports.
Reply from Continental
I have now been told that there is
not a patch to fix this issue as it is the way in which TISWeb
software works. To overcome this issue, you would need to add a
manual chart using working time activity.
Response
What is the point of putting a
facility into the driver planner where you can enter times if it
does not show up in the RTD reports, which is after all, the
reason for putting the times into the planner.
Reply
It is set-up ready for TISWeb 3.
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17/10/08
Double manned vehicles
Where a vehicle is double manned,
the driver in the passenger seat, when the vehicle is in motion,
must record his duty on box. - IT IS NOT A BREAK.
Even if you are lying on the bunk.
Driving vehicles not covered by
the regulations i.e pickup, van etc.
A driver shall record as other work
any time spent driving a vehicle used for commercial operations
not falling within the scope of this Regulation, and shall
record any periods of availability, as defined in Article
15(3)(c) of Regulation (EEC) No 3821/85, since his last daily
or weekly rest period. This record shall be entered either
manually on a record sheet, a printout or by use of manual input
facilities on recording equipment.
You cannot simply write 'driving
pickup' on a chart. You have to record the duty as Other
Work or POA as defined above.
06/10
Downloading driver cards
You must download all drivers cards
with 28 days of the previous download , even if the driver has
not used the card in your employ.
He/She could have used the card to
drive for another employer.
Two drivers with the same name.
The reason clients are seeing two
drivers with the same name is because they are not ensuring that
the name in their account corresponds exactly with the name on
the driver card before they download that card.
It will take you a long time to
combine the two if you do not do this.
Many Clients are still not archiving
their data.
You will not be able
to do access digital data for VOSA if you have not archived your data.
Centrefield Omissions
Any centrefield offences can be
corrected on the charts.
Chart Overlap
Where you have conflicts due to chart overlaps
similar to the one below it means that the software is trying to
insert a duplicate of a chart already on the system.
Simply select to delete the offending chart.
Data storage
Data is stored on the system for 13 months.
If you are using the software to
store and calculate your working time records you should print
off RTD and Driver Activity Protocol reports which should be
stored for 2 years after your period (i.e if you are using a 26
week period reports should be stored for 30 months, 17 weeks for
28 months.)
Forgotten Passwords
It is the responsibility of the client to inform
us of any change of password. We are finding that clients
change their password and then forget what they have changed it
to.
Where we are required to have the password reset
in these circumstances a charge will be imposed.
23/07/08
-
Although we will provide help with
initial set-up we will not provide free in depth training over the
telephone in the use of the download equipment and software.
In the past certain clients have wasted a great deal of our time
explaining things that can be found in our
Help
Section and Client Updates.
-
Telephone help in these circumstances
will be charged at £1.50 per hour or you may wish to book a
Training session.
-
We cannot be expected to provide free
tuition on the legislation and the operation of the software in
relation to this. Where there is a genuine discrepancy we will
take all steps to rectify this. If you do not understand how
to use the software or the legislation, which we accept is very
complicated, then you should arrange a
Training session..
-
Where we are required to examine
data that is correct and due to a clients mis-understanding of the
regulations then we will implement a charge for the time involved.
17/07/08
Q. I downloaded a truck last week and then
transferred it to the site. This information has cleared itself
from the key…should it be doing this?
R. The key will be clearing itself if the
following is set:
In evaluation: Options/Download/ Transfer Data
(tab)
Delete file from Source is ticked
If you untick this then the key will not clear itself.
30/04/2008
Far to many drivers are not using
the correct mode. We do not know what a drivers activities
are and can only accept what is on the chart.
You must properly instruct the
driver on the use of the mode switch.
Basically it is:
Crossed Hammers - Working
Box - Passive work - awaiting
to be called to restart working where you are not free to
dispose of your own time.
Bed - Breaks and Rest.
You can no longer use Box to record
anything other than driving, break or rest.
Far too many drivers are not using
crossed hammers.
24/04/2008
Distance and average speed missing from
Vehicle and Driver Activity report.
In order for these columns to contain data both
the drivers card and vehicle unit need to be downloaded.
18/04/2008
Driver Card data corruption.
It is thought that by keeping drivers cards
alongside debit and credit cards in your wallet that they are
being corrupted by the magnetic strips on these cards.
Try to keep drivers cards and credit/debit cards
separately.
17/03/2008
The Days to Act column
indicates the number of days a file will remain buffered for
import on the TIS-Web server. If there are files with a
conflict, these conflicts must be resolved and archived by the time this period
has expired
( 30 DAYS ).
If the retention period has expired,
TIS-Web deletes the file from the temporary database storage
area without saving the data
to the TIS-Web database.
IF THIS HAPPENS:
14/03/2008
Holidays are not currently visible in the driver
planner. This is due to the upgrade over the previous weekend and
should be corrected by early next week.
13/03/2008
Format Error
When downloading driver cards and vehicle units, if
you see Format Error download them again.
Digital vehicle/drivers - deleting
With digital vehicle and drivers you cannot simply
delete them via My Fleet.
You need to go into Tis-Web Archive.
Select either Driver Card Archive or Vehicle Unit
Archive.
Select retrieval and retrieve all of the data for the
driver or vehicle that you wish to delete. When you are asked,
following retrieval, if you wish to delete the data select yes and this
will then delete all of the driver or vehicle data from your account.
Go back into Tis-Web Evaluation and delete the
driver/vehicle. If it still does not delete it means that you
still have data in you account. Go back into Tis-Web Archive and
repeat the above steps.
14/02/08
Weekly rest reporting.
The following question was sent to Siemens and their
reply is given below.
Q. A problem has
arisen where the software is saying that there is a failure to
take a single full weekly rest in two consecutive fixed weeks,
when infact more than enough weekly rest was taken
R. This is a known issue and is being addressed by our
Software Development team. If you run the Infringement
report again with a different reporting period,
say 17-12-07 to 31-01-08, the I61 infringement is not
reported. For the moment, if a Weekly Rest Infringement
is reported, please run the report again with a
different (longer) reporting period to confirm whether
the infringement is genuine.
Error message when logging in
If you see the following error message when you login
you have typed something wrong in one or more of the boxes. If you
do this 3 times you will be locked out of your account, on the computer
that you are using, for 30 minutes.
If you see this message when you first login clear all
of the data out of the three boxes and re-enter it.
Links not displaying in the blue left
hand border
When accessing accounts using Internet
Explorer (The blue E) the links in the left hand blue border may
display and then disappear
especially when using Internet Explorer 7.
Try the following to rectify this
Also see
below
Calculation of Cumulative Driving - Question to Siemnes
I have been asked by the client who, when he runs a reports for
October for Driver A that the cumulative driving period, for
example 01/10 starts at 07.14 and yet the driver does not start
driving until 07.20. From 07.17 to 07.20 the driver was on
crossed hammers. The same is the case for 30/10. Why does
the cumulative driving period not start when the driver first
starts driving?
Reply
I have looked at this and
currently, this is how the 45 min Break infringement is
reported. From a rest break, the software goes back to look for
a valid break period (45 mins) and if it doesn't find sufficient
break, and the 4.5 hrs Driving has been exceeded, then the whole
block is reported as a "cumulative" driving period.
Odometer readings not showing
We download the vehicle unit
weekly and the latest file is showing in
the download manager as processed on 27/12/07. The mileage is
still not showing for the drivers from the 18/12/07 until
27/12/07
Please see the reply from Siemens below:
Hi Alan,
Currently the latest release does not pick up the
Odometer readings unless it is driven without a driver
card inserted, we are currently awaiting a fix for this.
Kind Regards /Mit freundlichen Grüßen /Sincères
Salutations,
Nick
Boyal
Blank reports
Email to Siemens
When we run a report for a driver in the
account (withheld), for 30/10/07 to 30/11/07, the report says
your tachograph charts have been examined and the following
problems have been found, but it does not list any
infringements.
Reply
The reason for this is that the Driver
has probably got an Exception (say Driving period extended from
9 to 11 hrs), but the Exceptions are not being printed on the
reports and hence you get a blank report. This issue has been
reported to our development team for further investigation.
Movements without a drivers card.
Question to Siemens
I am getting a lot of questions regarding movements without a
driver card.
For example a driver puts the vehicle onto a loading bay, without
using a card. This takes 3 minutes the vehicle is left there for 15
minutes and then is driven off, again taking 3 minutes.
Will this just be one journey without a card or two?
How does the software separate the journey's?
Is it from when the ignition is switched on to when it is switched
off, which determines that as being one journey?
Reply
All the driving without a
Driver card will be flagged up when the file is processed on TIS
Web. In this case, 2 separate "Driving without driver card"
instances will be reported as Conflicts in the Import Wizard,
and not a Trip as you suggest. The 15 minutes between the two
driving periods is ignored. This driving will then have to be
allocated to a driver when resolving the Conflicts.
Comment
As you can see it is the
actual driving that results in the 'driving without a driver
card'
Server errors - Clients with old and new accounts.
Since the latest upgrade you are unable to
run different versions of the software on the same
computer. What you need to do is delete the file C:/VKISClnt
and sign into the account again. You need to make sure that
you do not have any browser windows open, when you delete
this file and once you have deleted the file remove it from
the re-cycle bin.
This will re-install the software.
If you switch between different versions you
will need to repeat this operation.
Odometer readings not showing when Driver Card
downloaded
Question to Siemens
I am getting a number of clients
who have downloaded drivers cards and the odometer readings are blank.
Reply
The odometer readings
are now sourced from the vehicle unit files (Download Key) and not the
Driver cards. You will have to download the vehicle unit files to access
the odometer readings for the vehicle reports. The reason for this is
that the readings from the Driver Cards sometimes give erroneous
readings which result in incorrect average speed data.
Downloadkey Update
There is a download key software update which can be
found on the following link.
http://dtco.siemensvdo.co.uk/data-management/downloadkey/Downloadkey.htm
The Working Time
Directive - procedures and record keeping.
You will need to follow
these
simple
procedures to enable you to conform to the WTD, using this system
only. Without the need to keep reams of paperwork,
for 2 years or more.
Conflict shows chart overlap - advice from Siemens
The
chart overlap conflict issue (doesn't let you resolve the conflict) will
get resolved by upgrading the TISWeb software to v2.0 P1, which is
scheduled for late October 2007.
However,
please keep archiving the data off this card using the TISWeb Archive
service as the archived data can always be retrieved and then processed
again once the servers have been upgraded.
CHARGES 14/09/2007
SELF ANALYSIS
We are now invoiced by Siemens on a
charge per chart analysed basis. They send out invoices each month
detailing the number of analogue charts analysed and the numbers of
digital driver cards analysed for each company.
We will now invoice customers based on
the data supplied by Siemens. This will be a much more accurate way of
invoicing self analysis customers based on the number of charts analysed
rather that a flat fee of £2.80 per driver per month.
There has also been a slight increase in
costs the details of which are listed below.
Analogue charts - 38 pence
Digital driver card analysis- 19 pence
Archiving - 50 pence per download
Self analysis 15 pence per chart
10/09/2007
Links not displaying in the blue left
hand border
When accessing the my-fis site using Internet
Explorer (The blue E) the following error may be displayed,
especially when using Internet Explorer 7 and the links will not be
displayed in the blue left-hand border.
click on image
If this occurs try logging in through Google or other
search engine using
www.my-fis.co.uk.
See below for Run time error 91.
Also try restoring the browser settings by going to
tools>Internet options which brings up the following screen.
Simply reset Internet Explorer settings.
05/09/2007
Server Error ffffff9c
We are still experiencing this problem
with a small number of clients when trying to save analogue chart data.
Siemens are going to release a new version of the software which
hopefully will fix this and other problems.
In the meantime if you experience trouble
saving analogue data let us know. Siemens will assign a dummy
driver card to the driver(s) concerned which in the short time will
enable you to analyse charts. Once the driver has his own digital
card this can be added and the dummy card removed. The card does
not contain any information and cannot be used as a digital card.
Conflict Chart overlap
With some of the most recent driver card
downloads conflicts are appearing which show a card overlap for every
day. This again is a software error.
1. Click on Conflict (chart overlap) which should
bring up 2 identical chart traces. Simply select ignore data from
the offending chart and click OK at the top of the page. This will
remove the second chart. Do this with all of the days where you
are told that there is a chart overlap.
2. If when you click on the
Conflict (chart overlap) link you are taken back to the same page, leave the data in the
import wizard, but go to the Archive section and archive this data.
Once the software fix is implemented
these files should be processed.
27/08/2007
Combined analogue and digital self
analysis
Due to difficulties in determining the
amount of analogue charts analysed and digital data downloaded, until
further notice there will be a flat charge of £0.14 pence per chart as
opposed to £0.14 for analogue and £0.19 for digital.
This is now superseded by the entry of
14/09/2007
14/08/07
Server Error when trying to add charts
Some clients are experiencing server
errors when they try to analyse charts, which prevents the charts from
being saved.
A possible fix is to delete the file
below from you computer and re-install the software. This will
occur automatically when you next sign in.
10/08/07
Chart Overlap.
Where clients are getting chart overlaps
with digital analysis it may be due to the fact that a driver has driven
a vehicle with an analogue tachograph and one with a digital tachograph
and has either left his card or chart in the first vehicle, driven the
second vehicle and then returned to the first vehicle.
This can only be resolved by deleting and
re-entering some of the data, or ignoring the offending chart. For
more details give us a call.
01/08/2007
At present the system is not compatible
with Windows Vista.
Filtering out journeys without a card
New added functionality within TIS-Web
1.3 gives you the option to filter out journeys lasting less than a
pre-determined interval.
The system default is 10mins, however by clicking on Options, then
clicking on Import Wizard, Vehicle Unit, change the ‘Ignore Driving
Activities Without Driver Card less than or equal to’ option to a time
that would fit in with your operational needs to alleviate future TIS-Web
conflicts.
Unknown drivers added automatically
Any unknown drivers encountered during the Import Wizard phase can
now be processed automatically by the system.
Go to Options, Import Wizard, Driver Card.
Under the ‘Update master driver data’ section, choose which site unknown
drivers should be added to. The site list will be exactly the same as
your global site list that can be viewed and amended from the ‘My Fleet’
option within TIS-Web
Unknown vehicles added automatically
Any unknown vehicles encountered during the Import Wizard phase can
now be processed automatically by the system.
Go to Options, Import Wizard, Vehicle Unit. Under the ‘Add Unknown
Vehicles to Default site’ section, choose which site unknown vehicles
should be added to. The site list will be exactly the same as your
global site list that can be viewed and amended from the ‘My Fleet’
option within TIS-Web.
View Pdf file
http://www.tisweb.co.uk/Online%20documentation/New%20Features_V1.30.htm
26/06/2007
Digital Archiving
Following a meeting with VOSA on this
date it is imperative that clients downloading digital data from drivers
cards and vehicle units, archive this data which will be in the format
required by VOSA.
YOU NEED TO ARCHIVE YOUR DRIVER AND
VEHICLE DATA IN ORDER FOR IT TO BE IN THE FORMAT REQUIRED BY VOSA.
THIS CAN THEN BE BURNED TO A CD OR EMAILED TO VOSA FOR THEIR
EXAMINATION.
In order to do this you must have TISWEB
Archive when you log into your account, as well as TISWEB Evaluation.
If you do not have this facility please contact us.
If you want to know more on archiving
please give us a call on 01785 850999.
18/06/07
Conflicts lapsing
Users have
30 days to resolve conflicts before the conflicts end up in a "lapsed"
state. Eventually, the lapsed conflicts will be removed from the server
BUT this service has not been enabled yet, hence users are still able to
resolve the conflicts that are in a "lapsed" state.
16/05/07
Report Selection - New
Legislation.
Because of the new legislation
introduced on the 11th of April this year you will have to select under
which legislation you wish to prepare reports.
This selection can be made by
going to Options>Hours Law Setup.
To run reports prior to
11/04/07 the selection should be EEC
Council Regulation No. 3820/85.
For
reports from the 12/04/07 the selection should be EEC Council Regulation
No. 561/2006.
This
is also the case if you see the following error message.
It is recommended that
analysis of driver activity under Working Time Directive is switched on.
It is currently switched off.
Click here for further
information on setting up reports.
30/04/07
Data not appearing after
cards or vehicles are downloaded
Try entering the following as
the finish date for the drivers and download the cards again if the data
does not appear. Also check the import wizard for conflicts.
31/12/2078
Runtime error 91- object
variable or block variable
Firstly make sure that you
have enabled all of the settings in Internet Explorer outlined in the help
section. Then try the following.
Norton Anti virus
installed.
If you have Norton anti virus
installed use the help section for all of the setting for internet
explorer and also with Internet Explorer go to Tools>Manage
Add-ons>Enable or Disable Add-ons>
Inside the enabled box look
for Norton Confidential Browser and disable this
Possible fix for Runtime 91
Below is a possible fix for
the above error which may result in the links not being displayed in the
blue border on the right hand side of your account.
I am not a software expert and
will not be able to give advice on this fix or be responsible for the consequences
of installing it. You should consult your IT person before using
this fix.
ResolvingError91_052704.pdf
Java Download
You may also try downloading
the following Java script which may help with the pages not being displayed.
http://www.java.com/en/download/manual.jsp
04/04/2007
TIS-Web Archive
- VOSA require that the raw data
files be available to be examined and viewed.
- TIS-Web Archive enables you to
provide copies of the driver card/vehicle files for examination by VOSA
- Once you start to archive digital
driver/vehicle data you will be charged just 55 pence per download.
By subscribing to both packages you are
complying with.
- Drivers hours legislation
- Digital tachograph legislation
View how the system works here
Existing users of the TIS-Web Evaluation
Service.
If you are an existing user of the TIS-Web
Evaluation Service your files are already stored on the system and can
be copied to the TIS-Web Archive Service. There is however a
£0.55 pence per download charge for this.
26/03/2007
Driver CD
Problems during program start may occur when using the
Internet Explorer 7. When the program is started the following error
massage is displayed even when the original CD is being used.
Follow the link below for the
fix
http://www.tachograph.digital-spirit.com/en/trouble.htm
23/01/2007
SELF ANALYSIS CLIENTS
DIGITAL ANALYSIS
It is apparent that there are many more
than 5 charts being downloaded per week. Being a new system the
charges were based on this number. With the increased charges from
Siemens it is impossible to maintain the charge at £2.80 per driver per
month.
All digital only accounts will be now be
charged at 19 pence per chart.
COMBINED ANALOGUE AND DIGITAL ANALYSIS
It is proving extremely difficult to
determine how many digital and analogue charts have been analysed.
For this reason where clients are analysising analogue and digital data
there will be a single chart of 17 pence per chart.
ANALOGUE ONLY ANALYSIS
Analogue only analysis will remain at
£2.80 per driver per month.
19/01/2007
Problems with
installing Active X controls and the software
If you are having trouble downloading
the software for TISWEB Version 1.3 please contact us and we will
email the software to you.
12/01/2007
Self Analysis - Server Error ffffff9c -
TISWEB Accounts
A problem has been identified with TISWEB accounts which
are analysing analogue charts as well. For some reason you are
only being allowed to analysed 3 or 4 charts before the above error code
comes up and you have to come out of the system and go back in again
before you can analyse more charts.
There is a solution - not a very good one - that can be
employed until the program is fixed.
If you have a driver's card which has not been allocated
to a driver, for example the transport manager, office staff, etc.
This measure is by no means satisfactory and hopefully it
will not be too long before it is sorted.
The error does not occur with MY-FIS accounts.
09/01/2007
Licence
expiry
Please
ignore the following message.
1.
Your license for this service expires in 23 days. Please contact your
agent and renew your service subscription. This service will be
automatically disabled upon license expiry if your subscription is not
renewed.
18/12/2006
Software Upgrade New features
To view the new features for the latest software upgrade
to digital accounts click on the following link.
Version 1.3 New features
PRICE
INCREASES
13/12/06
Due to price increases imposed by Siemens we are
forced to increase our charges from the 16th of January 2007. These
will now be:
-
Postal analysis of analogue charts - an increase of 2 pence per chart.
-
Digital analysis - 18 pence per chart. (The
cost is due to the amount of data stored in respect of a digital
downloads compared to analogue data.)
-
Analogue self analysis will now be charged at £2.80 per month
18/12/06
TELEPHONE HELP
Owing to the increasing number of telephone calls from
clients requiring
help with both analogue and digital analysis, which is taking up a large
amount of time, leaving very little for anything else, it will no longer be
possible to offer this service free of charge,
Whilst it is appreciated that clients require help with
the new technology, telephone help will continue, but there will now be
a charge of £0.50 pence per minute from Monday 18th of December 2006.
This will include all calls involving help with the software, drivers cards
and vehicle
downloads, interpretation of reports and help with the legislation.
(Siemens helpline charges are £1.50 per minute and
calls are restricted to 10 minutes)
We have one of the most comprehensive help sections on
the Internet, which is updated on a regular basis, where the vast majority of answers to clients questions can
be found, without the need for a telephone call.
The most efficient way to learn is to arrange a training session at your
premises. Details can be found
here
12/12/06
Format errors
If you receive a message that there is a format error
when trying to download data from the vehicle unit try the following:-
04/12/06
Storing Driver Card Information onto the
Siemens Download Key.
You can store the data from the drivers card
onto the Siemens Download key by following the instructions below.
-
Insert
the driver's card into slot 1 of the digital tachograph and allow
the card to be registered.
-
Insert
the company card into slot 2 of the digital tachograph and allow the
card to be registered.
-
Insert
the download key into the tachograph and download the data onto the
key.
Once you have done this you can check that
the driver's card data has been stored by plugging the download key into
your computer. Go to My Computer and click on the drive containing the
download key to view the files stored where you should see a file which
starts with C_and ends with DD, which should contain the drivers
information from his card.
*You cannot download the drivers
data from the Vehicle Unit. If you do not download from the
driver's card into your account or onto another storage device i.e.
Download key/Stoneridge download tool, you will lose it.*
20/11/06
Display problems
When accessing the my-fis site using Internet
Explorer (The blue E) the following error may be displayed,
especially when using Internet Explorer 7 and the links will not be
displayed in the blue left-hand border.
click on image
If this occurs try logging in through Google or other
search engine using
www.my-fis.co.uk.
Also try restoring the browser settings by going to
tools>Internet options which brings up the following screen.
Simply reset Internet Explorer settings.
20/11/06
Transferring data from the Stoneridge download
tool to the memory stick
Q. How is the data transferred from the download tool
to the memory stick?
R. To download
the data onto a memory stick you will need to connect the
memory stick to the Download Tool and tap the power button.
This will only work if you have the most recent firmware on
the Download tool. If this does not work please
contact us.
20/11/06
Download Error Code 12
Q. When a client tries to download data from a Siemens
tachograph, using the download key, the download commences but
after a short time the following message comes up:
'Download Error Code 12 '
Do you know what this means and how to rectify it.
R. This is
a power interrupt code.
When the download
key is inserted into the tachograph it requires power which it takes
from the tachograph itself.
The tachograph
detects this and shows error code 12.
All you need to do
is ignore and wait until both lights go green on download key.
This can take up to 30
minutes
09/11/2006
Conflicts - Digital Analysis
These can be:
-
Journeys made without a drivers card.
-
Drivers/vehicles which have not been
logged onto the system.
You must check these conflicts and resolve
them.
-
If they are, for example, short journeys
which have been made by shunters then you can delete them.
They are still stored in the vehicle unit if VOSA wish to view them.
-
If however they cover 100's of
kilometres you must find the driver who used the vehicle and assign
the journey to him.
-
You must also check that there are no
journeys made without a card inserted when the vehicle is away from
base. For example where a driver may use the vehicle to go for
a meal etc. These cannot be deleted and must be assigned to
the driver. This of
course could mean that the driver will not have a daily rest.
08/11/2006
Postal Clients/digital analysis
All digital analysis will be charged at 12
pence per entry. Because invoices are processed at all times
during a month it is difficult to keep track of digital downloads on a
monthly basis, as it is with self analysis clients. The price
charged will still average at £2.60 per month.
01/11/2006
*IMPORTANT NOTICE*
Downloading Digital driver data
It is imperative that you check all of your
drivers names before downloading digital data into your account, to
ensure that they correspond with the name on their drivers card.
For example if your drivers name is logged
in your account as Jimmy Jones but his drivers card is registered
in his correct name James Edward Jones, then you must modify the
existing name before downloading the card/vehicle data.
If you do not, a new drivers name - James
Edward Jones will be added to the list which will store the digital
data and analogue data separately.
To modify names
-
Go to your account.
-
Click on My Fleet.
-
Select Driver Maintenance.
-
Click on the driver that you wish to
modify and click the modify button.
-
Change the details and press enter and
then update.
23/10/2006
Self Analysis - Server Error ffffff9c
The above server error is sometimes
displayed after a chart has been analysed when trying to save the
details. I have contacted Siemens and the following is there
reply.
'I have been informed that the error that you are experiencing is
due the lost server connection. This typically appears when you are
entering a chart, go away for more than 15 minutes (by which case
the non-activity will cause the connection to be lost) and when you
then complete the chart entry then save, because the connection is
lost, you will get the error message. The advice given was to log
out completely, log back in and re-key the chart and save, this
should help.
Give this a go; hopefully this should resolve the problem.'
20/10/2006
Code changes
The latest release of the analysis program
has brought a change with some of the codes that we use to indicate
breaches of the legislation. This means that when reports are run in
the future, for the older charts, the wrong offence will be shown. All
new charts added will show the correct offence.
We will use the new codes for all accounts
for charts analysed from 01 NOVEMBER 2006.
You will need to use the following
conversion table to see what the correct offence should be.
Conversion table
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