Tachographs, tachograph chart analysis digital tachograph and drivers card analysis and drivers hours legislation.

Help and Information

INSTALLATION

Software installation

To install the software yourself, please follow the instructions on the on this link

All software Downloads & Updates can be found on the following link

Software Downloads

You can also find help with TIS-Web by reading the various user manuals on the following link.

*We can only provide limited help on the windows operating system. If you have problems after following the instructions outlined below, please contact TIS-Web help on 0121 326 1234. Run through the options and wait for the operator. Ask to be put through to TIS-Web help*.

Continentals' software has been tested and found to work with the Windows software. In the main installation problems arise due to:

1. The person trying to install the software does not have Computer Administrator rights.

2. Not having the site (i.e. https//www. my-fis.co.uk and https://www.my-fis.com) as a trusted sites in the Internet Options.

3. Internet Options not being set to allow Active X Controls to be downloaded.

4. Firewall settings preventing the software from being installed.

Each time there is an upgrade to the program you may have to download an Active X Control which may involve disabling the firewall to allow the upgrade to be installed. You can get assistance with these installation problems below.

In order to install the software into your computer you will need to have Administrator rights for the computer. Please consult your IT advisor or department on this.

Please check Client Updates and News for the latest help topics

Drivers & Vehicles

Once you login to your account you must add your drivers and vehicles and the same applies to future drivers/agency drivers and hire vehicles.

You must put the drivers full name, as shown on his/her driver card, in the account. If you use abbreviations or miss out middle names, you will end up with two drivers in your account with the same name.
You must enter the registration number without any spaces. If you put in a space you will have two vehicles with the same registration number.

Downloading data from vehicles

Switch on the ignition and leave it switched on.
Insert your company card into slot 1 of the tachograph.
Let the tachograph register the card and return to the original display. You will see the company name appear and a progress bar will travel across the tachograph. Once the company card has been logged on the display will return to the original.
You can now insert the download device or cable into the tachograph. The Siemens tachograph has a flap on the front and the Stoneridge connection is made by removing the printer roll mechanism.
Leave the download key in until there are two green lights or the Stoneridge download tool in until the green lights become stationary.

Driver Card

Attach the driver card reader to the computer, log into your account and select the driver card option to transfer the data.

Download Key

Once you have transferred the data from the vehicle into the key, plug the key into the computer and log into your account. Select the download key option and the files will automatically be found. Click OK and the files will be transferred.

Download Tool

Connect the Download tool to the computer and log into your account. Select the Computer option and you should see the following screen, with the Download Tool having a drive letter (In this case OPTAC_TOOL(E:)

Click on the folder containing the files that you wish to transfer and they will be listed in the box on the right. Click OK and they will be transferred.

After the files have been transferred, click finish, switch off and remove the download tool.

Removal of data from download device.

To stop your download key or download tool from filling with data you can delete the data after it has been transferred into your account, by going to Settings>Legal Archive and selecting Delete Files from Source after transfer.


	Help Manuals TISWEB user Manuals Rapid Chart Scanner Manual Frequently Asked Questions Useful Documents Software Downloads For TIS-Web Software Updates For Download Devices Driver CD will not load Problems during program start may occur when using the Internet Explorer 7. When the program is started an error massage is displayed even when the original CD is being used. Contact Continental on 0121 326 1234
	Laptops/Desktops Compact Chart Reader - Setting USB ports to COMS 1
	Download Key Quick reference. Data not transferring to key Reprogramming downloadkey
	The Optac Download tool. Help with your Optac Download tool. FAQ's. 4 Red Light(s) Quick reference.

	Connecting the reader Details of on how to connect the reader, accessories and warranty cover.

	To enable the transferring of data into TIS-Web from digi download devices follow the instructions HERE

Faults

You should consult this page to view the different types of fault that can be found on a tachograph chat along with illustrations of these faults.

Deleting Faults

If you have made a mistake and added a fault and saved the chart, you cannot simply remove this fault by double clicking on the fault and pressing delete on the keyboard. It is not possible either, to click on the fault and then replace it with another letter.

You must click on the fault tab and remove the tick from alongside the fault. You can then save the chart or add another fault.

Reading charts

Tips on how to analyse analogue charts charts.

Road Transport Directive

If you have a workforce agreement regarding the WTD period and or opting out of the Road Transport Directive you will nee to set the period and nighttime working hours.

Go to Archive management>Company Data>Sites>Modify>Working Hours and select the period 26 week/17 weeks, change the period to fixed period and enter in the start date. Also change the max hours worked - night work, where applicable.

Smart Cards

Application forms will be available from the DVLA, DVLA Local Offices and VOSA Testing Stations. Return the completed form with any relevant documentation [if applicable] and the fee to DVLA, Swansea, SA99 1ST.

You can also ring the dedicated DVLA phone line on 0870 8501074

Even though you may not have vehicles fitted with digital tachographs, you may need to hire one that is!

Digital cards FAQ

Contact details

Telephone: 01785 850999

Fax:           01785 851213

M               07979515320

Email:        tachochart@aol.com

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Connecting the reader

Details of on how to connect the reader, accessories and warranty cover.

Faults

Reading charts